Cancellation and Missed Appointment Policy:
If you miss your scheduled appointment or cancel the appointment with less than 24 hours notice you will be charged a missed appointment fee of $50. This balance shall be paid prior to the next scheduled visit.
Late Arrival Policy:
If you find that you are running late for your appointment, please let us know as soon as possible. If you are 15 minutes late or more we may need to reschedule your appointment if the veterinarian’s schedule cannot accommodate. If you elect to wait, please understand that wait times may be unpredictable and that priority is given to those patients that arrive on time.
Prescription Medication Policy:
If a medication purchased at our clinic has been opened, we unfortunately cannot offer a refund for that product. We would be happy to add your medication to our donation bin for client in need.
Please call us at (781) 643 - 2162 if you are unable to keep your pet’s appointment.